U-Console delivers an integrated suite of tools and services that facilitate remote configuration, assessment and trouble-shooting, allowing technicians to support more rooms with greater efficiency. The model-based configuration provided by U-Console makes delivery of friendly and consistent user interfaces easy to deploy and manage…especially over a large campus.
Coupled with U-Manage, U-Console enables technicians to set up and manage any combination of devices and to swap out any of those devices without having to replace an entire room setup. Together, U-Console and U-Manage make deploying the right collaboration technologies easy and cost-efficient.
U-Console’s configuration tool enables configuration of rooms, including all capabilities, devices, automation and the U-Control user interface with no programming required.
The technician’s tool looks at the room in real time so help desk staff can assess the situation in a room or device. It’s like having a window into the room without having to visit the room. It enables real-time testing and quick troubleshooting so the room can get back online quickly, minimizing lost productivity.
Utilities provide network-level diagnostics and troubleshooting to enable support teams to monitor the entire network and quickly address any issue that arises. Diagnostics can point out problems before they affect a business user, so issues or potential issues can be corrected even before they become a problem.
User guides provide reference help for users and are delivered through U-Control so users can help themselves, alleviating burden on the support team and giving users a feeling of empowerment.
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