Elevating the UC Experience: How to Improve Productivity & Meet Business KPIs (Utelogy + Neat)
Why visibility, automation, and proactive operations are critical in today’s hybrid workplace
In today’s hybrid work world, organizations are relying more than ever on unified communications (UC) and audiovisual (AV) systems to keep teams connected and productive. But these systems often become a source of frustration; inconsistent performance, difficult troubleshooting, and limited visibility can undermine user experience and business outcomes.
That’s why Utelogy teamed up with Neat for a special webinar, Elevating Your UC Experience: How to Improve Productivity & Meet Business KPIs, to explore how smarter technology choices, better automation, and deeper insights can transform AV/UC operations.
Watch full video: HERE
Understanding the Real Challenges
AV/IT teams are balancing:
- More complex hybrid work requirements
- Managing distributed devices and meeting spaces
- Pressure to prove measurable business impact
During the webinar, both Utelogy and Neat emphasized that AV/UC should deliver outcomes, not headaches.
Drive Productivity Through Smarter UC Design
One of the key takeaways from the session was the importance of holistic UC management:
- Standardizing hardware choices across rooms
- Integrating UC systems with monitoring tools
- Eliminating points of friction for end users
When organizations align their UC tools with business goals (like reducing meeting failures, improving uptime, or supporting remote collaboration) they unlock real productivity gains.
Visibility Is the Foundation for Better Support
The discussion highlighted that visibility into systems isn’t a luxury, it’s a necessity. Without a clear picture of what’s happening in rooms and devices, support teams spend their time firefighting. With unified visibility, teams can:
- Detect issues before users notice
- Analyze usage trends to optimize space and tools
- Reduce incident volume and mean time to resolution
This emphasis aligns with Utelogy’s broader message that proactive operations and automation are no longer optional — they’re table stakes for modern AV/IT teams.
Make AV/UC Metrics Matter
Another theme of the webinar was connecting technology performance to business KPIs. It’s not enough to say a system is “up” or “down.” Leaders want to know:
- How does this technology impact productivity?
- Are meetings starting on time?
- What’s the ROI of our room technology investments?
By applying data and analytics across AV and UC environments, organizations can start answering these questions, and make smarter strategic decisions.
Why Collaboration Between Vendors Matters
The partnership between Utelogy and Neat showcased how vendor cooperation elevates the customer experience. When AV/UC platforms and hardware manufacturers work together, customers benefit from:
- Streamlined setup and standardized deployments
- Better interoperability
- Shared insights and improved support workflows
In Summary
Elevating the UC experience is about more than better cameras and microphones. It’s about:
- Seeing across systems and rooms in real time
- Empowering teams with automation and proactive support
- Linking technology performance to business outcomes
If you missed the webinar, watch the full session here: Elevating Your UC Experience: How to Improve Productivity & Meet Business KPIs, a valuable resource for anyone looking to strengthen their AV/IT foundations and drive measurable outcomes.
