U-Help AV Help DeskLive, video help is "One-Touch" away

The biggest challenge to a positive user experience is often an easily handled problem. But how do you effectively support one room, let alone hundreds?

Built right in is One-Touch Help that connects you directly to your support center. No more panic and increased user adoption makes this invaluable to the adoption and success of your AV solution. The fact that 80% of all help issues can be resolved remotely not only saves you time, expense and headaches...you also end up with happy people!

With our integrated support features, from anywhere in the world, you can:

• Instantly communicate privately and discreetly using Video, Voice and Chat putting your user at ease knowing that you are immediately available to resolve their issue.

• Remotely diagnose and verify the status and health of every piece of equipment in the room. Monitor activity, connectivity, configuration and more to quickly understand the situation.
• Remotely control the room, just as if you were there. Considering a majority of help calls are user related, this capability alone will allow you to quickly resolve most issues.
• Remotely configure the room without interrupting the session to quickly add new features and capabilities to support that special presentation.
• Capture all help calls in an integrated Ticket system. You can record and search your help tickets to create a history and database of issues and resolutions.

With the U-Help integrated help desk there's no more running across campus or across town to handle issues that can be resolved immediately and remotely. Now you can spend your valuable time on more important things, like designing and deploying your AV strategy.