Video Help is “One-Touch” Away
With the U-Help integrated help desk, you can eliminate running across campus or across town to handle issues that can be resolved immediately and remotely. Now the team can spend valuable time on more important things, like designing and deploying its AV strategy.
“In a typical AV deployment, 80% of the help calls can be resolved remotely…usually within several minutes.”
With U-Help you can:
Other U-Help Stations
For many institutions, the technology used to deliver U-Help can be used to deliver a myriad of other services.
To engage with students to provide information, training, counseling or whatever the situation dictates, Utelogy U-Help stations enable communication and collaboration between parties. Utelogy allows for soft video help desk to support services from a main campus to remote sites. Students can step up to a PC and press the “Counseling” button and within seconds can be assisted by a live person.
The Utelogy technology allows other materials or resources to be presented and shared, further enhancing a rich, engaging interaction with a student or remote user.
Applications that can be supported via this technology include:
This is a just a sampling of the services available today. Various other support services can be enabled with this technology.
See how Utelogy could work for you.